Star live's Privacy policy — Your information is safe with us

Welcome to star live. We operate a trusted and secure online betting platform for bettors in Bangladesh. When you use our services, certain information naturally comes to us. This Privacy Policy clearly explains what that information is, why it is collected, and how it is used.

Star Live's Privacy Policy applies equally to the website (starlive.bet), mobile application, live chat, email communications, and all our digital services. By registering or using the platform, you are deemed to have accepted this Privacy Policy.

We may update this policy from time to time. If changes are made, a notice will be posted on the website and the "Last Updated" date will be revised. We recommend reviewing this page regularly.

• This policy is available in both Bangla and English. In the event of any discrepancy, the English version shall prevail.
• star live complies with international data protection standards (GDPR).
• We do not collect or store data from anyone under the age of 18.

Star Live only collects information that is strictly necessary to provide its services. No excessive or unnecessary data is collected. Below is a detailed breakdown of what information is gathered under each category:

Star live collects information through several methods. Each method is fully transparent and based on your consent. The main sources of data collection are outlined below:

• Direct registration: Information you provide when creating an account on star live is collected at the time of registration.
• KYC verification: A copy of your ID is collected to verify your identity.
• Usage Activity: Logs are automatically generated during betting, login, and navigation on the platform.
• Cookies & Tracking: Some information is collected via cookies when you visit the website (see Section 06 for details).
• Customer Support Contact: Conversations via live chat or email may be recorded.
• Payment processing: Financial details required for deposits or withdrawals are collected at the time of the transaction.

Star live uses collected data solely for specific, legitimate purposes. Your data is never used for anything unethical or irrelevant. A detailed breakdown of how your data is used is provided below:

• Account Management: For registration, login, and profile management.
• Payment processing: For verifying deposits, withdrawals, and transactions.
• Legal Compliance: To meet the requirements of licensing authorities and law enforcement agencies.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: For analytics purposes to improve the user experience.
• Contact: To send important updates, promotions, and notifications.
• Responsible gaming: To identify signs of problem gambling and provide the necessary support.

Star Live never sells or rents your personal information. We believe your privacy is not a product. That said, in limited circumstances, certain information may be shared with trusted partners — all of which is outlined below in full transparency:

• Payment Providers: Solely for processing transactions with payment services such as bKash, Nagad, and Rocket.
• Law Enforcement Agencies: To the relevant authorities when required by court order or legal obligation.
• Licensing Authority: During audits and reviews by the gaming license regulatory authority.
• Technology Partners: With technology service providers essential to platform operations, under strict confidentiality agreements.

All third parties mentioned above are bound to uphold our privacy standards. They are not permitted to use the data they receive for their own purposes.

Star Live uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that make the website easier to use and more personalized. We use the following types of cookies:

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some features to not function properly.

Star live believes every user should have full control over their own data. Under our privacy policy, the following rights are guaranteed to you:

Star live uses industry-leading technology and processes to keep your data secure. Our security infrastructure is regularly updated and reviewed to ensure protection against emerging threats.

• 256-bit SSL encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• 24/7 Monitoring: 24/7 system monitoring and detection of irregular activity.
• Regular Security Audits: Periodic security reviews conducted by independent third parties.
• Limited Access Policy: Only authorized personnel can access data on a need-to-know basis.

Please keep in mind that no method of transmission over the internet is 100% secure. You also have a role to play — use a strong password and never share your login credentials with anyone.

Star Live does not retain your data indefinitely. Each category of information has a defined retention period, determined by legal obligations and business requirements.

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

If you have any questions, concerns, or complaints about our privacy policy, don't hesitate to get in touch. Our data protection team is always ready to respond to your message.

• Email: support@starlive.bet — We aim to respond within 24 hours.
• Live chat: Help Center and chat with us directly.
• Filing a complaint: Written complaints will be resolved within 30 days.